Evaluation Criteria

• Secured Room
  
  When using a pneumatic tube system, users tend not to batch work and will send more often. This allows the secured room workload to be spread out over a course of a shift. Daily deposits, opening tills, coupons and change packets are prepared over a course of a shift. Pre-determined deposits from registers are received, counted, and accurately recorded. These deposits are then broken up and can be redistributed as change. Any checks, coupons, or credit card receipts can also be processed at the same time to begin the daily process.
  
  
• Registers or Collection Points
  
  Manual methods employed for the collections are expensive and time consuming. They usually are performed at random times and are batched. The manual collection method usually employs two employees and sometimes a security guard during peak periods at an added cost. Each collection point is swept and placed in a bag. Usually there is an additional wait time if a collection point is in the middle of processing a customer. Then all the bags are physically walked back to the secure room. Then the bags are opened and accounting process begins. The collection process usually interferes with customer processing. Customers are made to wait while moneys are collected. With a tube system, this manual process is eliminated.
  
  
• Change Requests
  
  During the normal course of a day, each collection point will need additional change. Personnel manually walk to the collection point to collect the request. Walk to the secured room and process the request. Then return to the collection point and issue the change. Most of the change requests usually stop customer processing, while the change request is processed. When the personnel assigned this task are not available, higher priced managers must be used and customers must wait for their availability.

Summary

Collection and change requests are currently being carried by people when they could be transported by a tube system. When assigned personnel are not available, managers are normally used to accomplish this task. This normally interferes with their assigned tasks and customers are made to wait. Implementing a pneumatic tube system would convert this lost time to a direct savings in manpower and a higher level of productivity.

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